Refund policy

📦 Returns

We want you to love your purchase. If you're not completely satisfied, you may request a return under the following conditions:

Returns are accepted within 30 days of delivery
Items must be unused, unwashed, and in original condition
All original packaging must be included

🚫 Non-Returnable Items

We do not accept returns for:

Used or damaged items (not due to our error)
Items returned after 30 days
Final sale or clearance items

🔁 Exchanges

We currently do not offer direct exchanges.
If you need a different item, please place a new order and request a return for the original product.

💸 Refunds

Once your return is received and inspected:

Refunds will be issued to your original payment method
Processing time: 5–10 business days
Original shipping fees are non-refundable

🚚 Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping service
We are not responsible for lost return packages

❗ Damaged or Defective Items

If your item arrives damaged or defective:

Contact us within 48 hours of delivery
Provide photos or videos as proof
We will offer a free replacement or full refund


📩 How to Start a Return

To initiate a return, please contact us:

Email: support@suncoveco.com
Include your order number + reason for return


Need Help?

Contact us anytime at
support@suncoveco.com — we’re here to help.